EP41: Interview with ServiceNow

Website: https://dpw.ai/

Procurement orchestration is evolving fast as AI agents begin handling supplier onboarding, invoice processing, and other manual workflows at scale. ServiceNow leaders Mark Labes and Colby Blakeman discuss how agentic AI is reshaping procurement, where humans still add the most value, and what the future of procurement operations could look like.

Guests:

- Mark Labedz, Head of Finance, Supply Chain, & GBS Product Marketing, ServiceNow
- Colby Blakeman, Senior Director Product Management, ServiceNow

Host:
- Chris Sawchuk, Principal & Global Procurement Advisory Practice Leader, The Hackett Group

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